FAQs
Have a question ? We are here to help.
When will I receive my order?
Shipping time can vary depending on the product and shipping method. Estimated delivery times are provided on the individual product listing.
Live animals and feeder insects and separate shipping requirements and schedules. Please review the product listing and our Shipping & returns Policy for complete details.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible as some items are fulfilled by third-party suppliers and live animals have specific shipping schedules, we cannot guarantee that changes or cancelations can be made after an order has entered processing or shipping.
What should I do if there is an issue with my order?
Please contact us as soon as possible with your order number and a detailed description of the issue. For live animals and feeder insects, any issue must be reported within 1 hour of the recorded delivery time and must include clear photos. Other products are subject to applicable return and refund terms outlined in our Shipping & Returns Policy.