1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Information you provide through contact forms or customer service
• Information you voluntarily provide through reviews or other communications

We may also automatically collect basic information about how you use our website, such as your IP address, device type, browser, pages visited, and general website activity.

Payment information is processed through third-party payment providers such as Shopify Payments and PayPal. We do not need to directly store your complete payment card information to process your order.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide customer service
• Respond to questions and requests
• Send order and shipping updates
• Provide information about our products and services
• Send promotional communications when you have provided appropriate consent
• Send SMS communications when you have opted in
• Improve our website and customer experience
• Protect against fraud and unauthorized activity
• Comply with applicable laws and legal requirements

3. When We Share Your Information

New Gen Genetix does not sell your personal information.

We may share information with trusted service providers when necessary to operate our business and fulfill your order.

For example, we may provide your name, shipping address, contact information, and order details to shipping carriers, fulfillment companies, dropshipping suppliers, manufacturers, distributors, or other partners who need that information to prepare and deliver your order.

We may also share information with companies that help us operate our website, process payments, provide customer service, send communications, prevent fraud, or perform other necessary business services.

We may disclose information when required by law or when reasonably necessary to protect our customers, business, website, or legal rights.

We do not sell customer information or provide customer information to third parties for their own unrelated marketing purposes.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to keep the site functioning properly, remember preferences, understand website traffic, improve the customer experience, and measure marketing or advertising performance.

Some of these technologies may be provided by Shopify or other third-party services we use.

You can manage certain cookies through your browser or device settings. Disabling cookies may affect some website features.

5. Marketing & SMS Communications

We may use your contact information to send promotional emails or other marketing communications when permitted and when you have provided the appropriate consent.

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.

If you choose to receive SMS messages from New Gen Genetix, your mobile number and SMS consent information will be handled according to our SMS Messaging Terms & Conditions.

We do not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing purposes.

6. Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

However, no online service or electronic transmission can be guaranteed to be completely secure.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal and business requirements.

You may also opt out of promotional communications at any time.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

8. Third-Party Services

Our website may contain links to or use services provided by third parties, including payment processors, shipping providers, fulfillment partners, social media platforms, analytics services, and other business tools.

New Gen Genetix is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies when using their services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

New Gen Genetix
Email: Contact@newgengenetix.com
Phone: 1-844-667-7472